Privacy Statement
This Privacy Policy explains how Hottop collects, uses, stores and protects personal and technical information when you interact with our website and services. We take user privacy seriously and aim to be clear about the types of data we handle, why we process it, and how you can manage your information.
Types of data we collect
Personal data
We may collect personal information you provide when registering an account, verifying identity, contacting support or making transactions. This can include name, email address, date of birth, payment details and identity documents when required for verification.
Technical data
Technical data includes IP address, device type, browser, operating system, pages visited and session information. This data helps us deliver the service, troubleshoot issues and improve site performance.
Transactional data
When you make deposits, withdrawals or place bets, we record transaction amounts, timestamps and status. Transactional records are kept to manage accounts, prevent fraud and support customer enquiries.
How we use information
We use collected data to provide and maintain your account, process payments, verify identity, detect and prevent abuse, and respond to support requests. Data also helps us analyse site usage and improve functionality. Where you consent, we may use contact details to send account notices and service-related messages.
Data protection practices
We implement administrative, technical and physical measures to protect data from unauthorized access or disclosure. These measures include access controls, encryption where appropriate and routine security reviews. Access to personal data is limited to staff and service providers that require it to perform their duties.
Cookies and tracking technologies
We use cookies and similar technologies to enable core site features, remember preferences, measure performance and support analytics. Some cookies are strictly necessary for the site to function. You can manage cookie preferences through your browser or the site cookie settings.
User rights
You have rights to access, correct, restrict or delete personal data we hold about you, and to object to certain processing. You may also request a copy of data in a portable format. To exercise these rights, sign in to your account or contact our team.
Access, correction and deletion of data
To update or delete account information, use your account settings or contact support. Requests to remove account records may require identity verification to prevent unauthorized changes. For assistance, email [email protected].
Information sharing and third parties
We share data with trusted service providers that perform services on our behalf, such as payment processing, identity verification and hosting. We may also disclose information where required by law or to protect the security of our users. We do not sell your personal data.
Privacy policy updates
We may update this policy to reflect operational changes. When we make material changes, we will post an updated version on the site. Continued use of the service after changes indicates acceptance. If you have questions about this policy or how Hot Top handles data, contact [email protected].