General Terms and Conditions
These Terms and Conditions describe the rules that apply when you use Hottop services and interact with our website. We set out how we and you relate as platform operator and account holder, what we expect from users, and how we handle key matters such as account management, deposits, withdrawals and promotions. By using the site you agree to comply with these terms and any additional rules that apply to specific promotions or features.
Account responsibilities
Users are responsible for keeping account information accurate and secure. You must maintain control of your login credentials, notify us immediately of any unauthorised access, and accept responsibility for activity under your account. We may suspend or close accounts where we suspect fraud, abuse, duplication of accounts or other breaches of these terms.
Eligibility requirements
To open and operate an account you must be legally permitted to do so in your place of residence and meet any eligibility criteria presented at registration. Certain features, offers and payment methods may be unavailable depending on local restrictions or operator policy. We reserve the right to refuse registration or to limit access where eligibility cannot be confirmed.
Acceptable platform use
Our platform is provided for lawful entertainment and betting purposes only. You must not use the service to launder money, facilitate fraud, manipulate markets or exploit system vulnerabilities. Automated play, bot use or collusion may lead to account suspension and forfeiture of funds. Any attempt to bypass limits or tamper with games or systems is strictly prohibited.
General bonus and promotion rules
Promotions and bonuses available through our site are subject to specific terms and conditions. Such offers commonly include requirements like wagering, contribution rates, maximum bet limits and conversion caps; these details vary by promotion and are set out in each offer’s rules. We advise users to read the relevant promotion T&C before opting in. Misuse of promotional offers may result in voided bonuses and withheld winnings.
Deposits and withdrawals
Available payment methods, minimums, maximums and fees depend on the method you choose and may vary over time. All deposits and withdrawals are subject to verification checks; we may require identity or source-of-funds documentation before processing transactions. We reserve the right to place temporary holds on withdrawals while verification is underway or where suspicious activity is identified.
Transaction disputes
If you dispute a transaction, contact support promptly with relevant details. We will review account records and respond with our findings. While we strive to resolve issues quickly, certain matters may require additional information from payment providers or third parties.
Dispute resolution
If you have a complaint about your account or any service, contact our support team so we can attempt to resolve it. We aim to handle disputes fairly and transparently. If a resolution cannot be reached through normal channels, we will outline available next steps and, where appropriate, consider independent mediation if both parties agree.
Updates to terms and conditions
We may update these terms from time to time. Material changes will be published on the site and, where practical, notified to account holders. Continued use of the service after publication of updates constitutes acceptance of the revised terms. For assistance, contact Hot Top support at [email protected].